Your phone rings.
“We are calling from your Telco. There is a problem with your SIM registration.”
The caller says they need your mobile money PIN or one time code to fix it.
Stop.
Your PIN and verification codes are confidential. Do not disclose them to someone who contacts you unexpectedly.
Scammers may pretend to be Telco agents and use problems with SIM registration, mobile money, bonuses, data packages or account services to create urgency.
Their goal is to make you act before you verify.
If someone asks for your PIN, password or one time code:
End the conversation.
Do not click a link they send.
Do not scan a QR code they provide.
Do not install an app because they tell you it is required to “secure” your account.
Instead, contact your Telco through an official customer care channel, app or service centre and ask whether there is actually a problem.
If you have already shared a PIN or verification code, contact your provider immediately through an official channel and secure your account.
Think first. Click safe. A legitimate service provider does not need you to surrender your secret PIN to help you.
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